Terms & Conditions
This agreement applies as between you, the User of this Website and Online Lock and Safe Centre, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
means any third party responsible for transporting purchased Goods from our Premises to customers;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
means any products that Online Lock and Safe Centre advertises and / or makes available for sale through this Website;
“Online Lock and Safe Centre”
means Online Lock and Safe Centre, 8 Northfields Avenue, Ealing, London, W13 9RJ;
means collectively any online facilities, tools, services or information that Online Lock and Safe Centre makes available through the Website either now or in the future;
means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
Means our place(s) of business located at 8 Northfields Ave, Ealing, London, W13 9RJ.
means any online communications infrastructure that Online Lock and Safe Centre makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users”
means any third party that accesses the Website and is not employed by Online Lock and Safe Centre and acting in the course of their employment; and
means the website that you are currently using (www.onlinelockandsafecentre.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions currently apply to customers buying Goods in the course of business.
4. International Customers
Online Lock and Safe Centre does not supply to countries outside the United Kingdom.
5. Intellectual Property
5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Online Lock and Safe Centre, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Online Lock and Safe Centre.
6. Third Party Intellectual Property
6.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
7. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
8. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Online Lock and Safe Centre or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
9. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site Online Lock and Safe Centre without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Online Lock and Safe Centre. To find out more please contact us by email at email@example.com or call us on 0208 993 4000.
10. Use of Communications Facilities
10.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
10.1.1 You must not use obscene or vulgar language;
10.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
10.1.3 You must not submit Content that is intended to promote or incite violence;
10.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
10.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
10.1.6 You must not impersonate other people, particularly employees and representatives of Online Lock and Safe Centre or our affiliates; and
10.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
10.2 You acknowledge that Online Lock and Safe Centre reserves the right to monitor any and all communications made to us or using our System.
10.3 You acknowledge that Online Lock and Safe Centre may retain copies of any and all communications made to us or using our System.
10.4 You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
11.1 In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
11.1.1 all information you submit is accurate and truthful;
11.1.2 you have permission to submit Payment Information where permission may be required; and
11.1.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
11.2 It is recommended that you do not share your Account details, particularly your username and password. Online Lock and Safe Centre accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
11.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Online Lock and Safe Centre immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Online Lock and Safe Centre accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
11.4 When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.
12. Termination and Cancellation
If Online Lock and Safe Centre terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
12.2 If Online Lock and Safe Centre terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
12.3 Online Lock and Safe Centre reserves the right to cancel purchases without stating reasons, for any reason prior to dispatch.
12.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
12.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
13. Goods, Pricing and Availability
13.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Online Lock and Safe Centre correspond to the actual Goods, Online Lock and Safe Centre is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.
13.2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features of the Goods that you are purchasing.
13.3 Online Lock and Safe Centre does not represent or warrant that such Goods will be available. Stock indications are not provided on the Website.
13.4 All pricing information on the Website is correct at the time of going online. Online Lock and Safe Centre reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
13.5 In the event that prices are changed during the period between an order being placed for Goods and Online Lock and Safe Centre processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
13.6 VAT - All prices on the website will not have additional VAT added to them. Online Lock and Safe Centre is not VAT registered. You will not be charged VAT and you cannot claim VAT back.
14.1 Online Lock and Safe Centre will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
14.2 If Online Lock and Safe Centre receives no communication from you, within 14 working days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
14.3 For Premium Delivery options (Next Day Before 10:00, Next Day Before 12:00 & Saturday Deliveries), Online Lock and Safe Centre will make every effort to ensure that the deliveries are made on time. If deliveries are over 30 minutes late, Online Lock and Safe Centre will refund the difference between the premium delivery charge and standard delivery cost of £4.95. Online Lock and Safe Centre accepts no responsibility for other costs incurred due to late deliveries.
15. Returns Policy
PLEASE NOTE: DUE TO COVID-19 THE SHOP PREMISES ARE NOT CURRENTLY OPEN SO WE WILL NOT BE ABLE TO ACCEPT RETURNS FOR THE MOMENT. ONCE THE DOORS REOPEN, YOU WILL BE CONTACTED AND GIVEN A DATE BY WHICH ITEMS NEED TO BE RETURNED FOR A REFUND. THANK YOU FOR UNDERSTANDING.
Online Lock and Safe Centre aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
**In all cases below, you must contact us to obtain a Returns Number and Returns address before returning any items. Goods returned without a valid returns number will not be refunded.**
15.1 If you receive Goods which do not match those that you ordered, you should contact us within 48 hrs of delivery to inform us of the error. Online Lock and Safe Centre is responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods unopened and in their original packaging.
15.2 If any Goods you have purchased have faults when they are delivered to you, you should contact Online Lock and Safe Centre within 28 days to arrange return. Online Lock and Safe Centre is responsible for paying shipment costs. Goods must be in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods or, if requested, a replacement will be sent. Electronic items will need to be sent to the manufacturers for fault authentication before your payment will be returned to you.
15.3 If any Goods develop faults within their warranty period of 1 year, you are entitled to a repair or replacement under the terms of that warranty. Beyond the 1 year any additional warranty periods are supplied by the manufacturer and all claims will need to be made directly to the manufacturer.
15.4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Online Lock and Safe Centre within 48 hours and arrange return. Online Lock and Safe Centre is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods or a replacement, if requested, will be send.
15.5 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 days after the Goods have been delivered. If you change your mind about the goods within this period, please contact us within the 14 days to arrange the return. Once you have received your returns number and returns address you must return the items within 14 days. The goods must be unused, unopened, in their original packaging and with unbroken security tags, if tags are present. You are responsible for paying shipment costs if Goods are returned for this reason. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
15.6 If you change your mind about the goods outside of the 14 day “cooling off” period, please contact us to arrange the return. Once you have received your returns number and returns address you must return the items within 7 days. Items must be unused, unopened, in their original packaging and with unbroken security tags. You are responsible for paying shipment costs if Goods are returned for this reason. An administration fee (25% of total invoice no less than £10) will be levied if Goods are returned for this reason. Goods returned without a valid returns number will not be refunded.
15.7 If you wish to return Goods to Online Lock and Safe Centre for any of the above reasons, please contact us using the Returns Form to make the appropriate arrangements.
15.8 Online Lock and Safe Centre reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
15.8.1 Any use you may have already had out of the Goods;
15.8.2 If the goods are not received unopened and in their original packaging with (where applicable) security tags still intact. This excludes items returned due to being damaged or faulty.
15.8.3 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
15.8.4 Items that are considered by Online Lock and Safe Centre to have been customised (e.g Locks that have been Keyed-Alike or master-keyed, additional cut keys or locks made to order).
15.8.5 Any items that have been modified by the customer.
Such discretion to be exercised only within the confines of the law.
Name of Cookie
Name of Provider
1st / 3rd Party
Online Lock and Safe Centre
Required to allow the site to recognise the same user navigating through the site. Contains a PHP "session id", Expires when the session is closed.
Online Lock and Safe Centre
Allows the users to be classified as “returning”. Contains a PHP "session id", Expires after 1 year.
16.3 If you wish to opt-out of our placing cookies onto your computer or device, please adjust your internet browser's settings to restrict cookies as detailed in your internet browser's help menu. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.
17.1 Online Lock and Safe Centre makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
17.4 Whilst Online Lock and Safe Centre uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
18. Changes to the Service and these Terms and Conditions
Online Lock and Safe Centre reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Online Lock and Safe Centre is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the Website
19.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
19.2 Online Lock and Safe Centre accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
20.1 To the maximum extent permitted by law, Online Lock and Safe Centre accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts Online Lock and Safe Centre’s liability for death or personal injury resulting from any negligence or fraud on the part of Online Lock and Safe Centre.
20.3 Nothing in these Terms and Conditions excludes or restricts Online Lock and Safe Centre’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
20.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Online Lock and Safe Centre.
24.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to firstname.lastname@example.org. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
24.2 Online Lock and Safe Centre may from time to time send you information about our products and/or services. If you do not wish to receive such information, please ensure you untick the box upon sign up.
25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Online Lock and Safe Centre shall be governed by and construed in accordance with the Law of England and Wales and Online Lock and Safe Centre and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.