BUSINESS AS USUAL
We would just like to assure you that we are still open for business as per the Government Instruction for Online Retailers.
Some of the measures we have taken are as follows:
- The retail premises in Ealing have been shut until further notice and staff are working from home. Phone lines are diverted to mobiles, so return calls will be made from mobile numbers.
- Our suppliers, who ship on our behalf, have warehouse staff in place to pick, pack and ship parcels for delivery.
- Couriers will continue to deliver. We have had no reported cases of the virus from drivers on duty but if you would prefer not to sign for your delivery, using the handheld device, you are not obliged to. The driver will mark the delivery as a "refused to sign incident". This will act as a confirmation of delivery, but without a signature. If the order is being delivered to a location where there is a know case of the virus, the item will be left in a safe place. If no safe place is available, the item will be returned. We advise you instruct on a suitable safe place upon placing the order, if there is a chance that the location has any reported cases of the virus.
We would also like to take this time to wish you and your loved ones safe passage through these extraordinary times.